Complex Support Needs Specialist

About Us

The St Vincent de Paul Society is a leading provider of community support services, who are committed to serving people in need in our community and shaping a more just and compassionate society.

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• SCHCADS Award Level 4 + Generous NFPS tax-free packaging benefits available to increase your take-home pay
• Work alongside experienced professionals in a collaborative and values-driven culture
• Ongoing learning, development and career progression opportunities

Your Role

As a Complex Support Needs Specialist, you will work closely with clients to develop tailored support plans, connect them with services and provide evidence-based interventions that promote recovery and independence. You will play a key role in helping clients navigate complex systems while fostering engagement, trust and positive change. This is a rewarding opportunity to work alongside a multidisciplinary team, providing specialist support coordination, therapeutic interventions and case management to help individuals build stability, strengthen wellbeing and achieve lasting positive outcomes. 

Your Responsibility

• Deliver specialist support coordination and case management through face-to-face appointments, telehealth and community outreach
• Facilitate the Finding a Balance (FAB) psychoeducation program for clients unable to participate in a structured Day Program
• Provide evidence-based therapeutic interventions in line with the AOD Model of Care
• Complete intake assessments, risk screenings and client reviews
• Develop, implement and monitor individual treatment and support plans
• Support clients to identify and achieve personal goals
• Build strong partnerships with external services to ensure coordinated care
• Engage families, carers and significant others where appropriate
• Maintain accurate and timely case notes and client records
• Participate in supervision, case conferencing and team meetings
• Contribute to service development, quality improvement initiatives and best practice delivery

You Will Need

• A tertiary qualification in Social Work or Psychology
• Experience supporting people impacted by AOD use, mental health concerns, homelessness, trauma and/or justice involvement
• Experience working with clients with complex and intersecting support needs and confidence operating within safeguarding and risk-informed practice contexts
• Strong communication, engagement and relationship-building skills
• A commitment to ethical, person-centred and non-judgemental practice
• Knowledge of community services, referral pathways and collaborative care models
• The ability to work autonomously while contributing positively to a multidisciplinary team
• Strong organisational skills and confidence using client management systems
• An unrestricted NSW Driver Licence

Apply Now

We Offer:

• Supportive Team – Join a welcoming, values-driven team with a strong sense of community.
• Boost Your Take-Home Pay – Access up to $15,900 in tax-free benefits for everyday expenses.
• Career Progression – Grow with clear pathways to leadership and internal opportunities.
• Learning & Development - On-demand training to support your professional growth. 
• Wellbeing Support –  EAP and wellness services to support your mental and physical well-being. 
• Inclusive Culture – Thrive in a diverse workplace with active RAP and DIAP programs.
• Leave Benefits – 5 days Sorry Business Leave , Mental Health/Wellbeing Day Off, 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life. 

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.