Settlement Engagement Worker

About Us

The St Vincent de Paul Society is a leading provider of community support services, who are committed to serving people in need in our community and shaping a more just and compassionate society.

For more information about working at Vinnies please click here.

• SCHCADS Award + Generous tax-free packaging benefits: to boost your take-home pay
• Career development: we pride ourselves on career development pathways for all employees! 
• Part-time Contract | 15.2 hours per week | until June 2027 (in line with current funding model)

Your Role

As the Settlement Engagement Worker, you will play a key role in supporting people from refugee and humanitarian entrant backgrounds to access services, build connections and engage confidently in their new community. Based within the North Coast Settlement Service, this role focuses on creating welcoming, responsive and culturally safe support for clients. You will be a trusted first point of contact, helping people navigate services, connect with opportunities and feel supported every step of the way.

Your Responsibility

• Deliver warm, respectful and responsive customer service for enquiries relating to support, volunteering, membership and donations

• Complete intake assessments and make appropriate internal and external referrals

• Collect and record data in line with Data Exchange and reporting requirements

• Support and participate in community development activities including Harmony Day, Refugee Week and other local events

• Build and maintain partnerships that support positive outcomes for clients

• Contribute to continuous improvement through accurate data capture and feedback

You Will Need

• Relevant community services qualification and or lived experience.

• Group facilitation experience

• Demonstrated experience working with humanitarian entrants and or other vulnerable migrants in a settlement context.

• Strong interpersonal skills, with the ability to work with people from a wide range of backgrounds and experiences, including cultural sensitivity and cross cultural communication.

• Ability to assess needs and respond appropriately to service user enquiries.

• Strong computer literacy and time management skills, with the ability to use multiple systems, particularly Microsoft Office.

• Ability to work discreetly and comply with all privacy and confidentiality requirements.

• Fluency in a community language is highly regarded, ideally Anuak or Arabic

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

We Offer:

• Supportive Team – Join a welcoming, values-driven team with a strong sense of community.
• Boost Your Take-Home Pay – Access up to $15,900 in tax-free benefits for everyday expenses.
• Career Progression – Grow with clear pathways to leadership and internal opportunities.
• Learning & Development - On-demand training to support your professional growth. 
• Wellbeing Support –  EAP and wellness services to support your mental and physical well-being. 
• Inclusive Culture – Thrive in a diverse workplace with active RAP and DIAP programs.
• Leave Benefits – 5 days Sorry Business Leave , Mental Health/Wellbeing Day Off, 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life. 

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.