Service Manager

About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values  it is to shape a more just and compassionate society. 

The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities.

We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. 

For more information about working at Vinnies please click here.

• Diverse & rewarding leadership role
• Generous salary + NFP salary packaging tax free benefits, increasing your take home pay! 
• Full time Maximum-term contract (9 months - parental leave replacement)

Your Role

In this rewarding role you will provide day-to-day leadership for teams of case workers to improve the quality and consistency of the homelessness and housing services provided to clients, and ultimately improve the likelihood successfully and sustainably house clients.

Your Responsibility

• Ensure adherence to budget parameters and propose improvement strategies where applicable to meet funding targets for the Service Package.
• Supervise case management and support services across community-based and crisis accommodation settings.
• Foster and manage internal and external stakeholder relationships.
• Implement the Service Package in compliance with Department of Communities and Justice requirements.
• Support the Regional team in local problem solving and collaboration with stakeholders.
• Maintain operational levels for homelessness and housing services, including case management and outreach.
• Co-design services and programs with clients. 
• Establish effective risk management protocols for legal and governance compliance.
• Coordinate onsite accommodation services, including room allocation, inspections, and reporting.
• Manage internal supply of essential items with regular monitoring and communication.
• Participate in continuous quality improvement activities such as accreditation and policy reviews.

You Will Need

• Relevant tertiary qualifications including social work, youth work, community services or management.
• NSW Driver License
• Sound knowledge of the specific service industry requirements to support clients experiencing or at risk of homelessness.
• Proven ability to apply advanced analytical, problem solving, and decision-making skills within a complex operating environment.
• Excellent interpersonal and relationship management skills, with a proven ability to collaborate effectively with internal and external stakeholders.
• Demonstrated experience in management positions in a human services environment, particularly with the development and delivery of outcome focused services.

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

If you have any questions, please email Candeda.Smith@vinnies.org.au

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.