Client Support Worker

About Us

The St Vincent de Paul Society is a leading provider of community support services, who are committed to serving people in need in our community and shaping a more just and compassionate society.

For more information about working at Vinnies please click here.

• SCHCADS Award: hourly rates range from $38 -$41 (dependent on experience) 
• Max-term full-time contract | Monday - Friday 
• Generous tax-free packaging benefits: to boost your take-home pay
• Career development: we pride ourselves on career development pathways for all employees! 

Your Role

Join a passionate and dedicated team making a real difference in homelessness and housing support! In this dynamic role, you’ll help create a safe and welcoming space that empowers clients on their journey toward stable housing. This role supports the Coniston Hub Space by contributing to a welcoming, inclusive environment for people experiencing or at risk of homelessness, and by helping connect individuals with services that support stable, long-term housing and wellbeing outcomes.  Collaborating closely with the case management team, you’ll play a key role in delivering high-quality, client-centered services aligned with individual case plans, fostering a respectful and supportive environment every step of the way.

Your Responsibility

• Provide diverse support to clients in line with their case plans and collaborate with the case management team.Maintain daily records and ensure accommodation services meet quality standards.
• Flexibility to work various shifts, including nights and weekends, as needed.
• Deliver client support consistent with the Client Service Delivery Model (CSDM) and trauma-informed care practices.
• Maintain a respectful, non-judgmental, and inclusive approach at all times.
• Assist clients in following service rules and address their primary needs.
• Create a safe, welcoming environment and oversee client activities and programs.
• Support case management tasks, liaise with staff, and provide accurate client information and support.
• Maintain professional, up-to-date client records and advocate for clients with external agencies as needed.
• Transport clients as required and meet service targets set by supervisors or external agencies.
• Adhere to accommodation standards, including client orientation, room organisation, inspections, meal service, and maintaining a clean environment.

You Will Need

• Experience in a support role, preferably within homelessness or housing services.
• Understanding of trauma-informed care practices and the Client Service Delivery Model (CSDM).
• Ability to work effectively with a diverse client population in a respectful and inclusive manner.
• Strong organisational skills and attention to detail in maintaining records and case notes.
• Flexibility to cover various shifts as needed, including nights, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

If you have questions about this role, please email Jasmin.Boyd@vinnies.org.au

We Offer:

• Supportive Team – Join a welcoming, values-driven team with a strong sense of community.
• Boost Your Take-Home Pay – Access up to $15,900 in tax-free benefits for everyday expenses.
• Career Progression – Grow with clear pathways to leadership and internal opportunities.
• Learning & Development - On-demand training to support your professional growth. 
• Wellbeing Support –  EAP and wellness services to support your mental and physical well-being. 
• Inclusive Culture – Thrive in a diverse workplace with active RAP and DIAP programs.
• Leave Benefits – 5 days Sorry Business Leave , Mental Health/Wellbeing Day Off, 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life. 

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.