Member and Volunteer Learning Support Officer,

About Us

Your Role

As the Member and Volunteer Learning Support Officer, you’ll be at the heart of empowering the incredible volunteer and member network across NSW. In this dynamic and rewarding role, you’ll design and deliver impactful training experiences, working closely with the Learning Coordinator to create high-quality resources that truly make a difference. You’ll also play a key part in improving how we support our people by enhancing documentation, strengthening compliance, and streamlining systems using a variety of digital tools. This is a fantastic opportunity to combine creativity, collaboration, and purpose in a role that supports real community impact.

Your Responsibility

• Support and deliver both live and resource-based training to members and volunteers

• Assist with content creation, editing, and distribution of learning materials

• Maintain and update member and volunteer learning systems, including the MAVS Portal

• Contribute to the rollout of compliance documentation and ensure accuracy

• Communicate effectively with internal stakeholders and respond to feedback

• Collaborate with the Learning team while also managing independent tasks and deadlines

• Support ongoing learning needs and projects across the Directorate

You Will Need

• Clear, patient, and compassionate communicator

• Enthusiastic, proactive, and ready to support others

• Comfortable working both independently and in team settings

• Passionate about community impact and supporting learning and development

• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint)

• Technically-minded with a knack for learning new systems

• Excellent written and verbal communication skills

• Strong organisational skills with the ability to multitask

Desirable Criteria

• Experience with CRM systems

• Experience in using design tools for creating engaging content

• Experience working in or with volunteer/member-based organisations

Apply Now

If this sounds like you, don’t wait—apply now! We are reviewing applications as they come in.

For questions, contact Rebecca.sidley@vinnies.org.au

We offer:

• Supportive Team – Join a welcoming, values-driven team with a strong sense of community.
• Boost Your Take-Home Pay – Access up to $15,900 in tax-free benefits for everyday expenses.
• Career Progression – Grow with clear pathways to leadership and internal opportunities.
• Learning & Development - On-demand training to support your professional growth. 
• Wellbeing Support –  EAP and wellness services to support your mental and physical well-being. 
• Inclusive Culture – Thrive in a diverse workplace with active RAP and DIAP programs.
• Leave Benefits – Enjoy up to 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.