Member and Volunteer Support Officer

About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values  it is to shape a more just and compassionate society. We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture. The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities. 

Your Role

Join a purpose driven organisation supporting members and volunteers who make a real difference in communities across NSW. As the Member & Volunteer Support Officer, you will support key projects, strengthen engagement and help deliver effective systems, communications and processes that enable our members and volunteers to thrive. You’ll work across the Membership, Volunteer and Regional Operations directorate, collaborating closely with statewide and regional teams to support strategic initiatives, program delivery and the volunteer experience.

Your Responsibility

• Coordinate project activities, prepare reports and briefs and maintain accurate documentation.
• Support the implementation of the Member & Volunteer Strategy and broader Strategic Plan.
• Conduct research and analysis to support informed planning and decision-making.
• Assist in maintaining accurate databases of active members and volunteers.
• Support recruitment, onboarding and engagement processes for members, volunteers and youth.
• Contribute to internal communications platforms for members and volunteers across NSW.
• Assist in developing and implementing policies, procedures and compliance frameworks.
• Lead specific projects as agreed with the Manager, Member & Volunteer Experience.
• Collaborate with the Member Programs Team and Regional Operations team on shared initiatives.
• Contribute to WHS, risk management and safe working practices.
• Provide timely support for the rollout of new systems and tools for members and volunteers.

You Will Need

• Demonstrate strong project coordination skills and manage competing priorities effectively.
• Communicate clearly and confidently across a range of mediums.
• Build strong relationships and work collaboratively across directorates.
• Use digital tools to support dispersed teams and enhance engagement.
• Contribute to new ideas, improvements and innovation in member and volunteer support.
• Use organisational resources responsibly and align your work with our mission and values.
• Bring relevant qualifications in HR, L&D, communications, business or similar, or equivalent experience.
• Apply experience from project-based environments to support quality outcomes.
• Ideally bring experience working with volunteers or in membership based organisations (desirable).

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

We offer:

• Supportive Team – Join a welcoming, values-driven team with a strong sense of community.
• Boost Your Take-Home Pay – Access up to $15,900 in tax-free benefits for everyday expenses.
• Career Progression – Grow with clear pathways to leadership and internal opportunities.
• Learning & Development - On-demand training to support your professional growth. 
• Wellbeing Support –  EAP and wellness services to support your mental and physical well-being. 
• Inclusive Culture – Thrive in a diverse workplace with active RAP and DIAP programs.
• Leave Benefits – Enjoy up to 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.