Referral Information Officer

About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values  it is to shape a more just and compassionate society. 

We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture.  

The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities. 

Your Role

As the Vinnies Assist Information & Referral Officer, you will assist in a state-wide inbound & outbound call centre. The Vinnies Assist team will deliver information, intake, and referral services to all incoming & outgoing enquiries across all directorates of the Society. It will provide a central point of assistance for anyone seeking services from the NSW SVDPS.

Your Responsibility

• Contribute to a team culture characterised by partnership and collaboration to achieve positive outcomes for people calling Vinnies Assist.
• Provide interactions with callers that are culturally appropriate, consistent with trauma informed care practices.
• Provide an excellent level of customer service to callers to ensure they are referred on appropriately internally across NSW SVDPS directorates or to external service providers.
• Provide information, intake, referral services and actively refer to our internal specialist services across NSW or externally where appropriate in accordance with SHS Practice Guidelines, NDIS Guidelines and Health Guidelines, in a client focused, socially inclusive, non-judgemental and empowering manner.
• Process donations and payments received by telephone when requested and in line with our fundraising team.

You Will Need

• Experience in Community Services or other related discipline, or relevant experiences in Community Services, Disability, Aged Care, Drug & Alcohol, Welfare.
• Demonstrated experience in assisting people in crisis and the ability to use sound judgement and/or own lived experiences.
• Experience in a similar customer service role within the not-for-profit sector.
• Demonstrated ability to receive and transfer a large volume of calls effectively.
• Good written and oral communication skills, including good interpersonal skills, with a demonstrated ability to relate positively and confidently with a wide range of people over the phone

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.