Vinnies Support Centre Metropolitan Team Leader

About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society. We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture. The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities.  

Your Role

The Team Leader, Metro, provides operational leadership, support and guidance to Vinnies Support Centre (VSC) Coordinators across the Metro region, under the direction of the Regional Director. This is an independent leadership role requiring sound judgement, initiative and strong people leadership. The role is responsible for improving the quality, consistency and coordination of VSC service delivery, while supporting staff, members and volunteers to provide effective assistance to people seeking support from the Society.

The role is required to:

• Provide effective leadership, support and guidance to staff, members and volunteers across the region to enable them to continue fulfilling the Society’s mission of providing care and support to people in need.
• Build and maintain strong internal and external partnerships to support effective referrals, service coordination and access to specialist services for the people we assist.

Your Responsibility

• Provide day-to-day leadership, supervision and guidance to VSC Coordinators across the Metro region within MVRO.
• Support the Regional Director to implement the Society’s Strategic Plan within the VSC team.
• Exercise sound judgement and operate with appropriate autonomy in leading local service delivery, escalating risks and issues where required.
• Foster a service culture characterised by partnership, collaboration, accountability and respect within the team, across the Service, and with stakeholders, members, volunteers and clients.
• Support staff to deliver client-focused, socially inclusive, non-judgemental and empowering support, underpinned by best practice principles.
• Support and assist clients in a way that promotes independence, empowerment and sustainable outcomes.
• Check the work of VSC Coordinators in CAMS to ensure staff are making effective use of Society resources and assisting people who are most in need.
• Maintain and update information on client databases, including supporting the effective use of CAMS.
• Ensure VSC Coordinator and client interactions are appropriately documented.
• Be involved in continuous quality improvement activities, including accreditation, safeguarding, and the review of policies and procedures.
• Understand budget parameters and, where appropriate, identify and present strategies for improvement.
• Provide written reports and data on activities as requested by the Regional Director.
• Work collaboratively with the Vinnies Vans program and other key internal stakeholders to ensure effective coordination and support for people accessing Society services.
• Support the St Joseph’s Workshop, including coordination, communication and practical assistance to ensure its ongoing operation and effectiveness.
• Support members and volunteers to carry out their work, including responding to volunteering enquiries, providing guidance, and ensuring relevant compliance, safeguarding and reporting requirements are met.

You Will Need

• Cert 4 certificate and a minimum 5 years’ experience in a staff supervisory role.
• Demonstrated experience in management positions in a human services environment, particularly with the development and delivery of outcome focused services.
• Sound knowledge of the specific service industry requirements to support clients experiencing disadvantage.
• Well-developed interpersonal and relationship management skills, with a proven ability to collaborate effectively with internal and external stakeholders.
• Ability to travel regularly across the Sydney Metro, visiting and supporting worksites.
• NSW driver license.

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

We offer:

• Supportive Team – Join a welcoming, values-driven team with a strong sense of community.
• Boost Your Take-Home Pay – Access up to $15,900 in tax-free benefits for everyday expenses.
• Career Progression – Grow with clear pathways to leadership and internal opportunities.
• Learning & Development - On-demand training to support your professional growth. 
• Wellbeing Support –  EAP and wellness services to support your mental and physical well-being. 
• Inclusive Culture – Thrive in a diverse workplace with active RAP and DIAP programs.
• Leave Benefits – 5 days Sorry Business Leave , Mental Health/Wellbeing Day Off, 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life. 

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.