Client Support Officer

About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values  it is to shape a more just and compassionate society. 

We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture. The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities. 

Your Role

As the Client Support Officer, you will support the referral centre with emergency food pantry (Monday – Friday), reception and client support volunteers all trained to engage with people experiencing disadvantage and address requests for assistance. The Client Service Officer (CSO) acts as a point of referral for conference members who assess their clients’ needs more support and conducts client interviews using the WE Care model.

Your Responsibility

• Ensure the services provided are compliant with the policies, procedures and ethos of the St Vincent de Paul Society
• Maintain awareness of local issues and community needs
• Welcoming clients in a way that builds their confidence in themselves and the service
• Undertake an assessment to identify the range of support needed by people we assist
• Coordinate referrals to appropriate internal and external services when required

You Will Need

• Relevant qualification/s and / or demonstrated experience in community services
• Experience and effectiveness in liaising with government and non-government agencies/departments
• Demonstrated understanding of the issues involved in working with people dealing with challenging issues
• Effective communication and interpersonal skills
• Demonstrated administrative skills, especially in coordination and organisation

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.