Crisis Response and After Hours Intake Worker

About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values  it is to shape a more just and compassionate society. 

The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities.

For more information about working at Vinnies please click here.

• Location:  South East Sydney, with some travel involved across this district
• Generous Above Award Salary + NFP salary packaging tax-free benefits, increasing your take-home pay
• Part-time (22.5 hours per week) Maximum-term contract until 30th June 2026 
• *Must be able to work 4:30 pm to midnight (Thursday, Friday and Saturday) 

Your Role

As a Crisis Response After Hours Intake Worker, you’ll play a vital frontline role outside regular business hours, responding to urgent referrals, welcoming women and children escaping domestic or family violence, and ensuring their safety, dignity, and support.

Your Responsibility

• Refer eligible clients to designated accommodation services in accordance with established protocol
• Attend site for all client arrivals into accommodation and Complete relevant documentation.
• Maintain an up-to-date service directory and networks with other service providers.
• Maintain and update information in the CIMS data base including all administrative tasks associated with assessment and referrals.
• Maintain privacy and confidentiality according to the Society’s Code of Conduct and Privacy policy and relevant legislation.
• Be aware of and implement relevant government policies and guidelines which pertain to the services provided.
• Maintain a broad understanding of State and Federal government policies that have a direct impact on the delivery of services to people who are homeless or at risk of homelessness.
• Maintain good relationships with other bodies that interact with the Society and its clients

You Will Need

• Appropriate Diploma or highly regarded domestic and family violence experience or other relevant field or equivalent work experience
• Demonstrated experience in managing crisis intervention and case work for women with/without children experiencing domestic and family violence, including people with complex and/or highlevel needs,
• Excellent written and oral communication skills, including highly developed interpersonal skills with an ability to relate positively and confidently with a wide range of people, in a variety of settings.
• Demonstrated ability to use client database and Microsoft Office packages such as Word, Excel, Outlook
• Demonstrated ability to work as part of a team and to work independently and unsupervised.
• Understanding of child protection issues, legislation and requirements.
• Possess good problem solving and conflict resolution skills
• NSW driver license

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

Any queries please contact kiara.patane@vinnies.org.au

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.