Digital Experience Lead

About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values  it is to shape a more just and compassionate society. 

We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services.  Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture.  

The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities. 

Your Role

Are you passionate about creating seamless digital experiences that make an impact? We’re looking for a Digital Experience Lead to take charge of our eCommerce store and corporate website, ensuring they run smoothly, look great and engage our audiences. This role is all about improving user journeys, enhancing functionality and making sure our digital platforms are not only reliable but also inspiring. You’ll collaborate with our creative, marketing and retail teams to deliver digital solutions that grow engagement and support our mission of helping communities across NSW.

Your Responsibilities

• Oversee the daily management and optimisation of our websites and eCommerce platform.
• Monitor performance, user behaviour and analytics to drive improvements.
• Ensure best practice in digital engagement, accessibility and customer experience.
• Support SEO updates and recommend optimisation opportunities.
• Collaborate with internal teams and external partners on digital projects and feature rollouts.
• Provide insights and reports to guide data-driven decisions.

You Will Need

• Experience managing digital platforms (Shopify or similar CMS).
• Strong understanding of digital best practice, with some knowledge of UI/UX and SEO (having both is amazing, but being strong in one area works too!).
• Confidence in using analytics tools to track performance and recommend improvements.
• Excellent organisational skills with the ability to juggle multiple priorities.
• A collaborative style, with the ability to explain technical ideas in plain English.
• Experience using marketing automation softwares

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

We offer:

• Supportive Team – Join a welcoming, values-driven team with a strong sense of community.
• Boost Your Take-Home Pay – Access up to $15,900 in tax-free benefits for everyday expenses.
• Career Progression – Grow with clear pathways to leadership and internal opportunities.
• Learning & Development - On-demand training to support your professional growth. 
• Wellbeing Support –  EAP and wellness services to support your mental and physical well-being. 
• Flexible Work Options – Enjoy hybrid/flexible work arrangements for better work-life balance.
• Inclusive Culture – Thrive in a diverse workplace with active RAP and DIAP programs.
• Leave Benefits – Enjoy up to 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.