Ecommerce Shop Assistant

About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values  it is to shape a more just and compassionate society. 

We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services.  Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture.  

The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities. 

Your Role

• Casual role based in Stanmore, easily accessible by public transport
• Support the good Works of Vinnies in generating funds for community services
• Not-for-profit salary packaging tax-free benefits, keep more of your income when you salary package.

This role is a great opportunity for one with a keen interest in ecommerce.  The Ecommerce Shop Assistant role is integral to the efficient operations of the ecommerce shop.  You will assist in stock control, visual merchandising, online product display, donation processing and delivering high-level customer service.  Your ecommerce or retail experience, a knack for fashion and styling and great customer service skills are important to this role. The successful candidate will be supported with training and coaching to ensure effective performance in this role. 

Your Responsibility

• Assess and select donations that are suitable for the online shop following Vinnies standards and brand guidelines
• On a regular basis, upload and maintain appropriate stock listing on the online sales platform
• Assist in making content of images to ensure accuracy and consistency of product display online.
• Assist in displaying merchandise in an appealing and organised manner, and create engaging product descriptions
• Assist in dispatching customer order within allocated schedule; ensure accuracy of items picked and dispatched
• Respond promptly and courteously to customer enquiries and complaints/issues, requests for returns and exchanges

You Will Need

• Experience in ecommerce or retail environments
• Strong organisational and time management skills
• Proficiency in using ecommerce platforms and related software
• Retail fashion experience and an eye for styling and detailing
• Excellent communication and customer service skills
• Ability to assess product quality and suitability for online sales
• Knowledge of visual merchandising techniques
• Familiarity with social media and online marketing

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.