Support Worker

Date: 14 Aug 2025

Location:

Swansea, NSW, AU, 2281

Requisition ID: 1731

About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values  it is to shape a more just and compassionate society.

For more information about working at Vinnies please click here

Permanent Full-time Role: Monday to Friday
SCHCADS Award: hourly rates range from $38 -$41 (dependent on experience)
Generous tax-free packaging benefits: to boost your take-home pay
Meaningful role: Supporting women and children through times of crisis, helping them rebuild stability and wellbeing.

Your Role

Join our new Women’s Temporary Accommodation service in Swansea as a Support Worker, where you will provide hands-on, daily support to clients, assist with the admission and assessment of new residents, and contribute to the smooth running of the service. You will work closely with case workers and the wider team to ensure client needs are met in a respectful, trauma-informed, and client-centred way. We are looking for compassionate and committed individuals who are motivated to make a real difference in the lives of women/children experiencing homelessness.

Your Responsibility

Support clients in line with their case plans, offering guidance, advocacy, and practical assistance.
Assist with client intake, orientation, and daily site management to maintain a safe and welcoming environment.
Provide a range of client supports, including supervision of activities, group programs, and ensuring the primary needs of clients are met.
Maintain high standards of accommodation, including room preparation, some laundry, cleaning, and general upkeep.
Conduct regular unit and room inspections, implement appropriate routines, and uphold service standards.
Maintain accurate and professional client records and documentation, both electronic and handwritten.
Work within a risk management framework to ensure client and staff safety and compliance with WH&S standards.
Liaise with community services, government agencies, and internal teams to ensure client needs are effectively addressed.
Participate in a rotating roster covering day, afternoon, and sleepover shifts to meet operational requirements.

You Will Need

Flexibility to work a full-time roster, including Shift 1 (7:00–15:00), Shift 2 (10:00–19:00), or a combination on a rotating schedule.
Appropriate Certificate or equivalent experience, or current tertiary study in a related field.
Experience in community services accommodation services or similar is highly desirable.
Excellent written and oral communication skills and strong customer service abilities.
Ability to work independently and collaboratively as part of a team.
Sound judgment and ability to act appropriately in crisis and emergency situations.
Current First Aid certificate or willingness to obtain
Ethical, non-judgmental approach to clients and colleagues, with a trauma-informed mindset.

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

Any queries please email Glenn.Beatty@vinnies.org.au

We Offer:

Supportive Team – Join a welcoming, values-driven team with a strong sense of community.
Boost Your Take-Home Pay – Access up to $15,900 in tax-free benefits for everyday expenses.
Career Progression – Grow with clear pathways to leadership and internal opportunities.
Learning & Development - On-demand training to support your professional growth. 
Wellbeing Support – EAP and wellness services to support your mental and physical well-being. 
Inclusive Culture – Thrive in a diverse workplace with active RAP and DIAP programs.
Leave Benefits – Enjoy up to 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.