NILS Client Support Officer

About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values  it is to shape a more just and compassionate society. We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services.  Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture. The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities. 

Your Role

We’re looking for a compassionate and community-minded NILS Client Support Officer to help deliver the Vinnies No Interest Loans (NILS) program within Newcastle and across NSW. In this role, you’ll support people experiencing financial hardship by providing access to safe and affordable lending options, while working closely with clients, volunteers and community partners to strengthen local support networks. This is a rewarding opportunity for someone who enjoys helping people, building relationships and being part of a values-driven organisation committed to social justice and community impact. This is a Part Time Max-term contract role working 28 hours per week. 

Your Responsibility

• Support clients through the Vinnies NILS loan process from enquiry to application
• Build strong relationships with community organisations and referral partners
• Help grow and promote the NILS program across local communities
• Support and engage volunteers involved in the program
• Maintain accurate records and work collaboratively with internal teams and stakeholders
• Contribute to a positive, supportive and community-focused team culture

You Will Need

• Strong communication and interpersonal skills
• Experience in client support, community services or administration
• The ability to manage competing priorities and meet deadlines
• High attention to detail and strong record-keeping skills
• Confidence using digital systems and technology
• A collaborative and team-focused approach
• A commitment to confidentiality, professionalism and person-centred service delivery

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

We offer:

• Supportive Team – Join a welcoming, values-driven team with a strong sense of community.
• Boost Your Take-Home Pay – Access up to $15,900 in tax-free benefits for everyday expenses.
• Career Progression – Grow with clear pathways to leadership and internal opportunities.
• Learning & Development - On-demand training to support your professional growth. 
• Wellbeing Support –  EAP and wellness services to support your mental and physical well-being. 
• Inclusive Culture – Thrive in a diverse workplace with active RAP and DIAP programs.
• Leave Benefits – 5 days Sorry Business Leave , Mental Health/Wellbeing Day Off, 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life. 

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.